B. Please rate the following aspects on a scale of 1 to 5
(1= Very Dissatisfied, 2 = Dissatisfied, 3= Neutral, 4 = Satisfied, 5 = Very Satisfied)
1. Did the process meet your expectations in terms of:
i. Clarity of communication during the service delivery *
--Select--
1
2
3
4
5
ii. Scope
--Select--
1
2
3
4
5
iii. Timeliness of the completion
--Select--
1
2
3
4
5
iv. Overall satisfaction with the service (Outputs)
--Select--
1
2
3
4
5
2. Would you recommend our services to others?
--Select--
Yes
No
Not sure
If No/Not sure, give a reason (Reason*)
3. Would you consider engaging us for other services?
--Select--
Yes
No
Not sure
If No/Not sure, give a reason (Reason*)
4. Did the service output/outcome add value to your organization?
--Select--
Yes
No
Not sure
If No/Not sure, give a reason (Reason*)
5. What did you find most satisfactory about our services?
6. What improvements would you recommend on our service delivery?
Ethics, Quality, and Client Satisfaction Questionnaire
This questionnaire evaluates the ethical compliance, audit quality, and client satisfaction for our external audit services. Your feedback helps us uphold professional standards and improve service delivery.
Please rate each statement on a scale of 1–5 ( 1 = Strongly disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly Agree) and provide comments where applicable.
Section A: Ethics & Independence
1. Auditor independence was maintained throughout the engagement.
--Select--
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2
3
4
5
2. Auditors demonstrated integrity and objectivity in their work.
--Select--
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2
3
4
5
3. Professional behavior and adherence to ethical standards were evident.
--Select--
1
2
3
4
5
Section B: Audit Quality
4. The audit team demonstrated strong technical competence.
--Select--
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2
3
4
5
5. Risk areas were appropriately identified and addressed.
--Select--
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2
3
4
5
6. Recommendations provided were practical and added value to your Organization.
--Select--
1
2
3
4
5
Section C: Communication & Transparency
7. Audit scope was appropriately covered and the objective of the assignment was met.
--Select--
1
2
3
4
5
8. Communication during the audit was timely and effective.
--Select--
1
2
3
4
5
9. Reports and management letters were clear, accurate, and understandable.
--Select--
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3
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5
10. Issues identified were discussed openly and constructively.
--Select--
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5
Section D: Timeliness & Responsiveness
11. Audit work was completed within agreed timelines.
--Select--
1
2
3
4
5
12. Auditors were responsive to queries and concerns.
--Select--
1
2
3
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5
13. Follow-up actions were handled promptly and professionally.
--Select--
1
2
3
4
5
Section E: Overall Satisfaction
14. Overall, how satisfied are you with the audit process?
--Select--
1
2
3
4
5
15. Would you recommend our audit services to others?
--Select--
Yes
No
Not sure