RKA Certified Public Accountants

Client Feedback Form

Date: March 26, 2026

Client Feedback Form

Your responses will help us enhance the quality and value of our services.

Date/Time:
2026-03-26 09:21:31

Dear Client,
Thank you for choosing RKA to support your business growth. We continuously strive to improve the quality of our work and your feedback is essential in helping us achieve that. Kindly take a few minutes to give us feedback on your recent engagement with us.

A. General Information

Company Name

Contact Person

Service offered by RKA

B. Service Evaluation

Rating Scale: 1 = Very Dissatisfied, 2 = Dissatisfied, 3 = Neutral, 4 = Satisfied, 5 = Very Satisfied

1. Did the process meet your expectations in terms of:

i. Clarity of communication during service delivery

1 2 3 4 5

ii. Scope

1 2 3 4 5

iii. Timeliness of completion

1 2 3 4 5

iv. Overall satisfaction with the service

1 2 3 4 5

2. Would you recommend our services to others?

Yes No Not sure

3. Would you consider engaging us for other services?

Yes No Not sure

4. Did the service output/outcome add value to your organization?

Yes No Not sure

5. What did you find most satisfactory about our services?

6. What improvements would you recommend on our service delivery?

Thank you for taking the time to complete this feedback form. Your input is invaluable in our continuous improvement efforts.

Client Signature

Date

Ethics, Quality, and Client Satisfaction Questionnaire

Purpose: This section evaluates ethical compliance, audit quality, and client satisfaction for external audit services.

Rating Scale: 1 = Strongly Disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly Agree

Section A: Ethics & Independence

1. Auditor independence was maintained throughout the engagement.

1 2 3 4 5

2. Auditors demonstrated integrity and objectivity in their work.

1 2 3 4 5

3. Professional behaviour and adherence to ethical standards were evident.

1 2 3 4 5

Section B: Audit Quality

4. The audit team demonstrated strong technical competence.

1 2 3 4 5

5. Risk areas were appropriately identified and addressed.

1 2 3 4 5

6. Recommendations provided were practical and added value to your organization.

1 2 3 4 5

Section C: Communication & Transparency

7. Audit scope was appropriately covered and assignment objectives were met.

1 2 3 4 5

8. Communication during the audit was timely and effective.

1 2 3 4 5

9. Reports and management letters were clear, accurate, and understandable.

1 2 3 4 5

10. Issues identified were discussed openly and constructively.

1 2 3 4 5

Section D: Timeliness & Responsiveness

11. Audit work was completed within agreed timelines.

1 2 3 4 5

12. Auditors were responsive to queries and concerns.

1 2 3 4 5

13. Follow-up actions were handled promptly and professionally.

1 2 3 4 5

Section E: Overall Satisfaction

14. Overall, how satisfied are you with the audit process?

1 2 3 4 5

15. Would you recommend our audit services to others?

Yes No Not sure

Thank you for taking the time to complete this audit feedback questionnaire. Your input helps us maintain the highest professional standards.

Client Signature

Date